PRODUCT DETAILS

This book is a comprehensive text written on practical aspects of Hotel Guest Cycle. The first serieshas been designed to cover Pre Arrival Stage of Hotel Guest Cycle. Author has designed the contents keeping in view with the practical modules of Hotel Front Office Operations for the first year students of Hospitality and Tourism and pursuing diploma course in front office operations. This book covers handling Room Reservation Request, Potential Reservation Errors, Reservation Amendments, Cancellation and Pre Registration Process activity. Each chapter is designed keeping in mind the concept, Key terms, Role Play conversation, Student Practical Exercises and exclusive Worksheet on a particular topic for concept understanding and clarity.
Key Features of the book are:
• Comprehensive Content designed on various Pre Arrival Stage activities
• Constructed Role play conversations for better concept understanding
• Discussed Key terms related to Pre Arrival Stage Activities
• Designed Student Practical Activities with background scenario in each chapter
• Comprehensive Worksheet for concept understanding and clarity
Faculty members teaching hotel front office operations can ask the learners to solve student exercises and worksheet during practical sessions and give them assignment. This book will be a supplement for doing practical tasks of pre arrival stage in the PMS. In order to train students to become ready to employable in front office department, the key elements which are required in a potential employee that are knowledge of hotel software and how to communicate efficiently while handling guest inquires and procedures. This book emphasizes on second part that is how to handle guest requirements and requests related to pre arrival stage of guest cycle.

AUTHOR INFORMATION

Dr. Hardaman Singh Bhinder is working as Assistant Professor in the Department of Tourism, Hospitality and Hotel Management, Punjabi University Patiala, Punjab. He is an alumni of Bangalore University, did his four year bachelor degree in Hotel Management (4 year). He is in teaching profession from the last 12 years. Before joining Punjabi University, he has worked in various academic institutions such as Chitkara college of Hospitality and M. M. University, Mullana. Dr. Hardaman Singh Bhinder has got to his credit 20 research paper publications and presented more than 15 research papers at various national & international conferences. He has also acted as Chairperson/Resource person in various international and national conferences. He is guiding PhD research scholars and has guided several research projects of students in the area of hospitality and tourism. He has participated in various FDPs and workshops. He is also reviewer of research paper of international journals. He has been awarded Educators award in University education for his outstanding contribution of his quality work performance in the field of hospitality education by Indian Hospitality Congress.He teaches Hotel Operational and Tourism Management subjects.